What is your role at Buffalo and how long have you been with the company?
I’ve worked at Buffalo for about ten years. I started as a German and English Support Agent, where I provided product support to Buffalo customers in both languages via telephone and email.
I have since worked my way up to my current position of Senior Technician for the Buffalo EMEA Helpdesk. A big part of my role involves testing and releasing new products for Europe, such as the new LinkStation 500 range. I’m also responsible for training within the Buffalo support team.
Tell us about yourself
In 2002, I moved from Germany to Ireland having finished my industrial training in engineering. I started out as a customer service agent working on general enquiries, and later moved in to a technical support role. I then joined Buffalo in in 2006.
I’ve always had a passion for IT as well as finding solutions to problems. I’m so pleased I’ve been able to turn my hobby into a career.
What makes Buffalo stand out from its competitors?
As a global company operating in Europe, Asia, North America and South America, we work across different markets, experiencing varying levels of customer needs. The insight we gain from other markets really helps us when we’re creating exciting new products as we can develop ideas using the latest technology based on the needs on the customer.
What is your favourite Buffalo product and why?
There are so many to choose from, however, I’d have to pick the NAS (Network Attached Storage) range. More specifically, the TeraStation NAS. It’s so rich in features and yet, really simple for our business customers to use.
How has the NAS hardware landscape shifted during your time at Buffalo?
When I started out at Buffalo, most of our customers were new to NAS. Today, a NAS device can be as powerful as a server. It offers dedicated services while saving more energy than a regular server solution. While speed and capacity continue to increase, units have remained practical and small. This means it doesn’t take up too much space in a home or business.
Our first NAS was a 1.6 TB 4 bay business NAS series, which achieved data transfer speeds of a fast Ethernet connection (12 MB/s). Today, our current NAS units can outperform multiple Gigabit connections with speeds of 120 MB/s on each connection easily, while capacities currently are at 96 TB on a 12 bay unit.
What piece of technology could you not live without?
I couldn’t be without my tablet. I find it amazing how you can do so much from one device. I use it to manage my NAS device, manage my router, as a remote desktop as well as using it to keep in touch with family and listen to music.
What upcoming technology are you particularly excited about?
I’m really interested in electric cars. It’s great for the environment and some of the features are so innovative and surprising.