Meet Dirk Haase, Senior Technician, Buffalo Europe

What is your role at Buffalo and how long have you been with the company?

I’ve worked at Buffalo for about ten years. I started as a German and English Support Agent, where I provided product support to Buffalo customers in both languages via telephone and email.

I have since worked my way up to my current position of Senior Technician for the Buffalo EMEA Helpdesk.  A big part of my role involves testing and releasing new products for Europe, such as the new LinkStation 500 range. I’m also responsible for training within the Buffalo support team.

Tell us about yourself

In 2002, I moved from Germany to Ireland having finished my industrial training in engineering. I started out as a customer service agent working on general enquiries, and later moved in to a technical support role. I then joined Buffalo in in 2006.

I’ve always had a passion for IT as well as finding solutions to problems. I’m so pleased I’ve been able to turn my hobby into a career.

What makes Buffalo stand out from its competitors?

As a global company operating in Europe, Asia, North America and South America, we work across different markets, experiencing varying levels of customer needs. The insight we gain from other markets really helps us when we’re creating exciting new products as we can develop ideas using the latest technology based on the needs on the customer.

What is your favourite Buffalo product and why?

There are so many to choose from, however, I’d have to pick the NAS (Network Attached Storage) range. More specifically, the TeraStation NAS. It’s so rich in features and yet, really simple for our business customers to use.

How has the NAS hardware landscape shifted during your time at Buffalo?

When I started out at Buffalo, most of our customers were new to NAS. Today, a NAS device can be as powerful as a server. It offers dedicated services while saving more energy than a regular server solution. While speed and capacity continue to increase, units have remained practical and small. This means it doesn’t take up too much space in a home or business.

Our first NAS was a 1.6 TB 4 bay business NAS series, which achieved data transfer speeds of a fast Ethernet connection (12 MB/s). Today, our current NAS units can outperform multiple Gigabit connections with speeds of 120 MB/s on each connection easily, while capacities currently are at 96 TB on a 12 bay unit.

What piece of technology could you not live without?

I couldn’t be without my tablet. I find it amazing how you can do so much from one device. I use it to manage my NAS device, manage my router, as a remote desktop as well as using it to keep in touch with family and listen to music.

What upcoming technology are you particularly excited about?

I’m really interested in electric cars. It’s great for the environment and some of the features are so innovative and surprising.

An intro to Raj Patel, B2B Manager UK & Ireland at Buffalo Technology

We sat down with Raj Patel, B2B Manager UK & Ireland at Buffalo Technology, to discuss all things Buffalo including exciting products on the pipeline and what the future holds for the company.

Give us a little introduction to yourself

I’ve worked at a range of companies in various corporate sales and management roles. I have been in the B2B technology sector for over 20 years – this period has flown by! I was at Sony for seven years, which was a great experience and put me in good stead for working at Buffalo.

What is your role at Buffalo and how long have you been with the company?

I am currently B2B Sales manager for UK and Ireland and I have occupied this position for just over a year, although it feels like much longer! My responsibilities include working with key Distribution partners and resellers, and ensuring sales and profit growth within the agreed timescale and projection.

Can you tell us a bit more about Buffalo as a company?

We are a global manufacturer of storage, multimedia, and wireless networking products for the home and business use.

Something that not many people are aware of is that we were the worldwide consumer NAS market leader 6 years in a row! That is quite an achievement in such a crowded market, but not something we are known for.

What products do Buffalo provide and how does it fit in to the computer hardware landscape?

We produce storage or networking technology geared towards home offices or small and medium sized businesses. We manufacture network attached storage devices (NAS), portable and desktop hard drives, multimedia players, and Wireless LAN routers.

Our portable and desktop hard drive range is designed for those users who are looking for that extra level of storage and data security away from built in memory.

What makes Buffalo stand out from their competitors/What makes Buffalo special?

You’ll have to ask our customers! But in my opinion, we provide products that are good-value, reliable and offer high performance. Our products are aimed at all types of customers, those new to Storage, and those who are used to Storage, and this is reflected in the ease of use of our software interface.

How has the computer hardware landscape shifted during your time at Buffalo?

In short, everything has become faster, with greater capacity and available at lower prices. A TB storage device 10 years ago would have cost probably 10 times more than it does nowadays. Mass production and developments in capacity and size of storage devices has made such large capacity devices as common as floppy discs were towards the turn of the millennium.

What do you like to do in your spare time?

I am constantly engaged with clients and partners, and what little free time I have is spent with the family.

If you were a superhero, what would your power be?

Mind Reader.

What upcoming products are you particularly excited about?

Two products in particular: the DiskStation™ Ultra with Thunderbolt 2 and the Ministation™ Extreme NFC. The first is an excellent solution for those who need superfast transfers rates for extremely large files – for example 4K video production or CAD design. The latter is an exciting product, as it will allow users to lock and unlock the drive using Near Field Communication (NFC). This allows users to access files on their hard drive without having to remember a password.

What impact will the DiskStation Ultra have on the wider storage market?

This device is high capacity boasting the largest capacity desktop DAS in the industry. This will enable incredible speeds and fast data transfer of extremely large files.

What does the future hold for Buffalo?

Well we have some exciting products on the way that will continue to push the boundary of speed and capacity. We can’t say too much but we have some products on the way that most definitely excite some of current users!